T&C

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General Terms and Conditions

Valid from March 6, 2023

Scope of Application

These General Terms and Conditions apply to all offers made by Alemania Deutschschule AG (hereinafter referred to as «Alemania»), unless otherwise agreed in written form.

Registration

The following shall be deemed to be a legally valid registration:

  • the signed registration/continuation form
  • the online registration on our homepage
  • the offer accepted online or by e-mail

A legally valid registration is an obligation to pay for the booked service. Non-payment does not constitute cancellation.

Prices and Discounts

The prices listed are binding. Course and exam fees are exempt from VAT.

Alemania accepts the «KulturLegi», which must be presented upon registration at the reception. After the course has started, Alemania will not grant any «KulturLegi» discounts.

Promotional and corporate discounts must be claimed at the time of booking. Alemania is not obliged to inform about any ongoing promotions or discounts.

All discounts are valid only for complete courses paid in advance. Vergünstigungen sind nicht kumulierbar.

Due Date and Payment by Instalments

The course fee must be paid before the start of the course. Payment by instalments can be agreed. In this case, the first instalment must be paid before the start of the course and the last instalment before the end of the course. Alemania reserves the right to charge an administrative fee for payment by instalments.

The course material is not included in the course price. This will be handed out after payment, on the 1st day of the course.

Exams are not included in the course fee and will be charged to the client after booking. Exam fees must be paid at least 15 days before the exams, otherwise the participant will not be admitted to the exam.
In the event of late payment, Alemania reserves the right to charge reminder fees.

Entry after Course Start

If there are free places, you can join an ongoing course at any time. The course price is calculated pro rata from the date of entry.

Cancellation

Cancellations can be made free of charge as follows:

  • Courses and SDS exams can be cancelled free of charge up to the 5th calendar day before the course/exam starts. Later cancellations are subject to payment of the full course/exam fee.
  • Telc and Fide exams can be cancelled free of charge up to 21 calendar days before the exam. Later cancellations are subject to payment of the full exam fee.
  • Private lessons can be cancelled up to 24 hours before the lesson, for cancellations made at shorter notice the lesson will be charged in full.

All cancellations are only valid in written form.

Absences / Vacation

As a rule, missed course or exam days will not be refunded and cannot be compensated. This also applies in the event of illness or accident. The following cases are exempt from this:

  • Courses: In the case of absences of at least 10 consecutive course hours or 2 consecutive Saturdays announced in writing before the start of the course or if a doctor’s certificate is presented for illness or accident for at least 10 consecutive course hours or 2 consecutive Saturdays, Alemania will issue a voucher which can be used for future courses or exams.
  • Exams: if a doctor’s certificate is presented for accident or illness on the day of the exam, Alemania will issue a voucher which can be used for future courses or exams.
  • In the case of other serious, unforeseeable absences, the school management may, at its discretion, offers a voucher for future course/exams.

Vouchers are non-transferable and valid for 12 months from the date of issue.

Cancellation or Change of Courses

If there are too few registrations for a course or an exam, or if there are other reasons beyond the school’s control, Alemania may cancel the course or the exam or change the date and/or time. In this case, the amounts already paid will be credited to another course or exam or refunded. Further claims by course participants, in particular damage claims in the event of changes or cancellation of a course or exams, are explicitly excluded.

If a teacher is absent, the school management may change the teacher or appoint a substitute. If this is not possible for organisational reasons, the class/exam will normally be postponed or repeated later. If a class or exam cannot be repeated, the amounts already paid will be credited to another course or exam.

If a class is cancelled due to public holidays, there is no entitlement to a reduction in the course fee. The cancelled lessons will not be repeated and will be compensated by additional homework.

Course Repetition

Every participant has the right to repeat a course once. If the participant has booked and paid for the entire course, he/she will only be charged 50% of the newly booked repetition course. if it is booked within 4 months of the last day of the first course.

Rights to Text Book and Course Material

Text books and course materials produced by Alemania constitute the intellectual property of Alemania. Any use outside of Alemania courses is not permitted without the written consent of Alemania. This applies in particular to the usage in other language courses, reproduction, translation and processing in electronic systems.

Final Provisions

For all exams the rules as well as the terms and conditions of the exam providers shall apply.

Alemania is not liable for loss or theft of items brought or deposited within the premises of Alemania.

The conclusion of accident and liability insurance is the responsibility of the course participants; Alemania accepts no liability for this.

Swiss law applies to all legal relationships. The place of jurisdiction is Zurich.

If individual points of the General Terms and Conditions become invalid, the others remain in force.

Valid from March 6, 2023

SDS Testreglement

SDS Testreglement zur Teilnahme an der Sprach-Einstufung “Schweizerischer Digitaler Sprachtest“

TELC Prüfungsordnung

TELC AGB / Prüfungsordnung

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